NEW HAMPSHIRE NON-EMERGENCY MEDICAL TRANSPORTATION SOLUTION

Did you know?

America's 65-and-over population is projected to nearly double over the next three decades, from 48 million to 88 million by 2050. By 2050, global life expectancy at birth is projected to increase by almost eight years, climbing from 68.6 years in 2015 to 76.2 years in 2050.

The number of New Hampshire residents age 65 and older increased by more than 40 percent, from 178,268 residents in 2010 to 253,864 in 2020. 25.6% of the New Hampshire population is aged 60 or over with 11.4% of seniors aged 65+ living alone.

Needless to say, BTS is ready, eager, and able to meet the growing needs and challenges of our growing senior population!

Does BTS provide hospital and emergency room transportation?

Yes, absolutely! Marion County Services strictly provides non-emergency medical transportation, however, that does not mean we don't support the mission of area hospitals. To the contrary, we frequently take patients and residents of various nursing facilities to area hospitals for a wide variety of treatments, procedures, and more to include providing discharge transportation.

Hospitals and medical centers that we frequently support include Elliot Hospital, Catholic Medical Center, Concord Hospital, St. Joseph Hospital, and more.

How will I be billed for transportation services?

If you are a private pay client requiring non-emergency medical transportation, you will pay on the day of transport. If you have an established account or signed BTS Service Agreement, you will be invoiced as per the terms of the Agreement.

What forms of payment do you accept?

We currently accept cash, check, or credit card.

How much advance notice is required to schedule a transport?

To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.

Do you provide after-hour and weekend transportation?

Yes, with advanced notice we work to provide evening and weekend hours.

Will the driver stay with me during my appointment?

Because of our busy schedule, drivers will return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a “Waiting Fee.”

Can a family member or attendant go along to my appointment?

Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.

Can I bring personal items on my transport?

We will work to accommodate all reasonable requests. However, please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecure items in the vehicle.

Can I travel in my own wheelchair?

Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.

Will the driver take me inside?

Yes, absolutely. Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.

Should I call for a return before my appointment is finished?

No! Please contact us ONLY when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.

What should I do if I am unhappy with the service?

We welcome your feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.