PROVIDING LOCAL & LONG DISTANCE MEDICAL TRANSPORTATION

Since 2019, BTS NEMT has been serving area seniors and those with mobility issues. Our for-profit service has been helpings, emergency departments, post-acute and skilled care nursing facilities and retirement communities throughout Merrimack County and beyond.

BTS was founded by an experienced and motivated entrepreneur, Ben Velez. Unlike other services operating as a curb-to-curb service, BTS is committed to safely escorting clients from their residence or facility into a clean, comfortable, and ADA-compliant wheelchair accessible vehicle. At the destination, our trained staff will escort clients to check-in.

In leveraging years of experience and completing thousands of successful wheelchair and stretcher transports, BTS continues to build and cultivate strong relationships with area staff, patients, and families. Rather than focusing exclusively on volume and profits, BTS is keenly focused on providing exceptional and timely customer service with the compassion our clients and loved ones deserve.

Ben Velez, founder of BTS NEMT.

Our Mission

To provide you with a unique, cost effective, and reliable transportation solution that meets individual needs while accommodating facility policies and concerns.

We accomplish our Mission through:

Effective strategic planning that prioritizes reliable service.
Recruiting, training, and retaining competent and compassionate staff and employees.
Utilizing state of the art ADA-compliant vehicles and equipment.
Developing effective and mutually beneficial strategic partnerships in our community.
Maintaining a flexible posture poised to adjust to client, facility, and needs in our communities.

We are continuously striving to implement effective strategies for enhanced training, integrated technologies, and managerial support and communication. Because we provide local and long distance transportation, effective planning and communication between dispatch and key facilities is paramount.

We continuously work on enhancing our scheduling and traffic management in an effort to reduce travel and wait times while increasing efficiency. We work to adapt and implement policies and procedures to support our mission, to analyze and advise on transportation issues, evaluate scheduling conflicts, negotiate and correspond with carriers, vendors, and strategic partners.

Dispatchers will receive extensive instruction on using our technological integration systems designed to support our growing scheduling and logistical demands. Dispatchers are responsible for the following:

Customer intake
Preparation of daily schedules and trip manifests
Effective driver management and scheduling
Trip management and oversight
Coordination with facility personnel

We are dedicated to helping you and your loved ones arrive to your appointments safe and on time!

BTS is an Equal Opportunity Employer headquartered in Hooksett, NH. We are a proud member of the United Medical Transportation Providers Group (UMTPG) and are committed to hiring and developing employees of character and professionalism to support our corporate culture of integrity, continuity, and sustainability.

On behalf of our leadership team and all of BTS, we welcome the opportunity to meet, greet, and learn how we can serve your transportation needs. Please contact us at (603) 866-6653 with questions or inquiries.